Advantages and disadvantages of WhatsApp for taxi companies

AdvantagesDisadvantages
Free and easy to use

No major setup required.

No automation

You must manually assign rides, track drivers, and handle payments.

Widespread customer adoption

Many customers already use WhatsApp, so almost everyone knows it and is easily accessible.

No fleet management

You can't manage or optimize your fleet from WhatsApp alone. This leads to inefficiencies.

Basic communication channel

This is a simple way to send ride confirmations and updates.

Lacks real-time tracking

WhatsApp doesn't provide live updates or allow customers to track their rides in real time like a dedicated app.

Limited payment integration

Customers need to leave WhatsApp to complete payments. It disrupts the user experience.

No branding options

Your business can’t be branded or personalized within WhatsApp. It means you will lose out on marketing opportunities.

Scalability issues

WhatsApp works well for small businesses but struggles to manage complex and growing operations. This situation is faced especially by those having hundreds of drivers.

WhatsApp alternatives for ride-hailing and taxi businesses

Do you manage over 10 drivers? Are you planning to grow your ride-hailing service or start a delivery option?

Switching to a taxi app helps you attract new customers and track your drivers.

You can also monitor your cash flow. With performance analytics, you can make smart decisions for your business.

FeatureWhatsApp for businessTaxi clone AppsCustom taxi App developmentSaaS taxi dispatch software (Yelowsoft)
Time to launch1-2 days3-5 weeks6-9 months4 weeks
Developer neededNo
No
Hidden feesNoYesYesNo
Payment gatewaysNoExtra costBy request
App stabilityMostly stableUnstableVaries by project99.98% uptime
App updates & maintenanceNoExtra costExtra cost
Branding optionsNoExtra cost
(Full control)
Backend providedNot requiredNoExtra cost
Automated dispatchNo
Real time trackingNo
Fleet managementNoBasic
(Advance management)
App store launch supportNoNoExtra Cost
Customer data ownershipWhatsapp owns it
ScalabilityLimitedLimitedHigh, expensive
(Highly scalable)
Cost-effectiveness
(Free)
(Affordable)
No (Expensive)
(Affordable SaaS)
24/7 technical supportNoNoNo

6 easy steps to switch from WhatsApp to Yelowsoft

  • 01

    Sign up for a demo

    Get started with a personalized demo and explore Yelowsoft’s powerful features.

  • 02

    Import all drivers

    Seamlessly transfer your drivers’ data into Yelowsoft’s system for efficient management.

  • 03

    Launch the App on the App/Play stores

    With Yelowsoft's support, you can publish your branded app on both iOS and Android stores quickly.

  • 04

    Import your customers

    Migrate customer data without any hassle to retain your loyal user base.

  • 05

    Get a free trial

    Experience Yelowsoft's full functionality with a risk-free trial period.

  • 06

    Continue with advanced features

    If you love the platform, upgrade to access advanced features that help your business grow.

Ready to switch?

Transform your taxi business by upgrading from WhatsApp to Yelowsoft's comprehensive software solution.

Book a demo
Taxi dispatch software

Why migrate from WhatsApp to Yelowsoft?

Because Yelowsoft has the “GROWTH” formula for your taxi business!

Easy Steps Growth

You are not the first.

Trust people like you who chose Yelowsoft to switch from WhatsApp and now work as a known brand.

taxiClientImage
We are really impressed with them because they created an app beyond my expectations. It has helped me to streamline my taxi business while also providing a more convenient and enjoyable experience for my customers.

Abdullah Halim

Managing Director, SK Taxi

View case study
ClicktogoClientImage
It was a pleasure working with a team of expert developers to create a taxi app for my business. The team was professional, responsive, and incredibly knowledgeable about the latest trends in the industry.

Arturo Reveles

CEO, Click To Go

View case study
smartClientImage
It was a great pleasure working with Yelowsoft team as they built a smart taxi app, and I must say, it was an incredible experience. The team was extremely knowledgeable and skilled, and they paid attention to every detail.

Mohamad Amirul Shafiq

CEO, Smart Taxi

smartClientImage
I couldn't be happier with the results. From the very beginning, the team was professional, responsive, and incredibly knowledgeable about the latest technology trends and user needs.

Ploy Rahong

CEO, Navigo

View case study
traveeClientImage
I would highly recommend their services to anyone looking for a reliable and skilled team of developers to help them create a taxi app.

Makesi Peter

CEO, Travee

View case study

Simplify your operations and boost your growth!

Contact us now for a free consultation and see how Yelowsoft can transform your taxi business!