Account Job
A trip billed to a corporate or business account.
Active Job
A ride that is currently in progress, from pick-up to drop-off.
Auto-Dispatch
An automated system that assigns jobs to drivers without manual intervention.
Backhaul
A return trip without a passenger after dropping one off.
Base Fare
The initial charge applied to all rides before distance or time.
Base Station
The physical or virtual center where dispatchers operate.
Booking ID/Reference Number
A unique identification number for tracking each booking.
Booking Window
The time frame within which a customer can book a ride.
Bump
When a pre-scheduled trip is replaced by a more urgent one, or vice versa.
Callout
A notification sent to a driver to pick up a passenger.
Cancellation Fee
A charge imposed for canceling a booking after dispatch.
Cancellation Window
The time period a customer can cancel without incurring a fee.
Credit Hold
A temporary hold on a passenger’s credit card to ensure payment.
Compliance Check
A routine check to ensure drivers and vehicles meet standards.
Customer Service Line
The dedicated phone line or contact center for customer support.
Deadhead
When a taxi is driving without a passenger.
Destination Filter
A feature allowing drivers to receive ride requests in a particular direction.
Dispatch Queue
The lineup of taxis waiting for assignments.
Dispatch System
The software used to assign taxis to passengers.
Driver App
The mobile application used by drivers to receive ride requests.
Driver Commission
The percentage of the fare kept by the driver.
Driver Incentive Program
Rewards drivers for high performance, such as number of trips.
Driver Onboarding
The process of recruiting and training new drivers.
Driver On-Duty/Off-Duty
The status of whether a driver is available to accept rides.
Driver Shift Report
A summary of the driver's activities, such as trips and earnings.
Driver Rotation
The system for switching drivers based on shifts or demand.
ETA (Estimated Time of Arrival)
The predicted time the taxi will arrive for pick-up.
End of Shift
The point when a driver finishes their work period.
Empty Mileage
The distance traveled by a driver without a passenger.
Escalation
Raising a customer service issue to a higher authority for resolution.
Fare
The total amount charged for a trip.
Fare Adjustment
A change made to the fare after the trip.
Fare Estimator
A tool that gives passengers a cost estimate before booking.
Fare Meter
The instrument in a taxi that calculates the fare based on time and distance.
Fixed Rate
A pre-agreed fare that doesn’t fluctuate based on distance or time.
Fleet Management
The administration of vehicles, including maintenance and driver assignments.
Fleet Utilization Rate
The percentage of the fleet actively in use at a given time.
Flag Drop
The initial fee when the taxi meter starts.
Fare Recap
A summary of all fare information at the end of the trip.
Geo-Fencing
A virtual geographic boundary used to assign taxis within a specific range.
GPS Tracking
The use of GPS to track the real-time location of taxis.
Hail
When a passenger signals a taxi on the street.
Handheld Device
The mobile device or tablet used by the driver to manage rides.
Handover
Transferring responsibility for a passenger from one driver to another.
Heat Map
A visual representation showing areas of high demand.
Hot Spot
Areas with high demand for taxis, identified in real time.
Idle Time
The time a taxi spends waiting for a new job.
Inbound Calls
Calls made to the dispatch center for booking or queries.
In-Ride Feedback
Feedback provided by passengers during or immediately after the ride
Job Stack
A list of multiple rides assigned to a driver, often scheduled sequentially.
Live Ride Tracking
Real-time tracking of a taxi during a ride.
Load Factor
A measure of how full a vehicle is with passengers during trips.
Manifest
A list of all scheduled trips and passengers for a certain period.
Metered Fare
The fare calculated based on distance traveled and time.
Minimum Fare
The lowest fare charged for a ride, regardless of the distance traveled.
No Fare Zone
A geographic area where taxis are not allowed to pick up passengers.
No-Show
When a customer books a ride but fails to appear at the pickup point.
Out of Coverage
When a driver is outside the operational area.
Outbound Calls
Calls made from the dispatch center to passengers or drivers.
Out-of-Service
A vehicle that is unavailable for dispatch due to repairs or maintenance.
Overflow
Extra demand that exceeds the fleet’s available capacity.
Passenger App
The mobile application used by passengers to book rides.
Passenger Transport Vehicle (PTV)
A vehicle licensed for carrying passengers.
Peak Hours
Times when demand is at its highest, often resulting in surge pricing.
Pick-Up
The location where the passenger is collected.
Pre-Authorization
A credit card hold to ensure funds are available for the ride.
Pre-Booked
A ride scheduled in advance.
Priority Dispatch
When a driver is given preference for ride assignments due to proximity or status.
Promotional Code
A discount or offer code used by passengers to reduce the fare.
PAX (Passenger)
An abbreviation used for the passenger(s) in a taxi.
Queue
The lineup of taxis waiting for assignments, especially at busy areas like airports.
Real-Time Dispatching
The process of assigning taxis in real-time based on live demand.
Relay Ride
When one driver hands off a job to another driver due to distance or availability.
Revenue Miles
Miles driven with a paying passenger on board.
Ride Log
A record of completed rides, used for tracking and analysis.
Ride Match
The automatic pairing of passengers with the closest available driver.
Ride Recap
A summary of a completed ride, including fare, distance, and other trip details.
Ridesharing Pool
A service where multiple passengers heading in the same direction share a ride.
Rolling Time
The time spent driving to pick up the passenger, not always included in the fare.
Service Area
The geographic area where a taxi service operates.
Shift Change
The point where one set of drivers ends their shift and another begins.
Shift Cap
A limit on the number of hours a driver can work within a shift.
Shift Rollover
Extending a driver’s shift due to high demand.
Stopover
A point where the taxi briefly stops before continuing to the final destination.
Standby
When a driver is waiting for an assignment without a current job.
Surcharge
An extra fee added to the fare, often for peak hours or special services.
Surge Pricing
Increased pricing during periods of high demand.
Surge Zone
A geographic area where surge pricing is active due to increased demand.
Taxi Rank
A designated spot where taxis wait in line for passengers, such as at airports or stations.
Time & Distance Meter
A fare calculation system based on both the time and distance of a trip.
Trip Optimization
Algorithms or software used to find the most efficient routes for drivers.
Trip Sheet
A record kept by drivers listing completed trips, for reporting or payroll purposes.
Under-Utilization
When taxis are not being used efficiently, such as when many are idle.
Upfront Pricing
Displaying the total cost of the trip to the passenger before booking.
Vehicle ID
A unique identifier assigned to each taxi in the fleet for tracking and dispatching.
Virtual Queuing
A system where drivers are placed in a digital line for ride assignments.
Wait Time
The time a driver waits for a passenger at the pick-up location before starting the trip.
Waybill
A document that details the specifics of a trip, used for record-keeping and compliance.
Zone Pricing
A fare structure where trips are charged based on predefined geographic zones instead of distance or time.
Zero Fare
A ride where no fare is charged, often due to a promotional offer or compensation.
