About Travelcab
ZRyde, also known as Zippy, is a Canadian ride-hailing service offering much more than just rides.
They provide an all-in-one solution for people who need transport, hourly rentals, or even parcel deliveries.
Based in Canada, ZRyde aims to offer a smoother, simpler experience for both riders and drivers. Their goal is to make moving around the city easy, accessible, and environmentally friendly.
They believe in giving people the power to make better travel choices that connect them to their city and reduce their reliance on private cars.
With a commitment to sustainability and convenience, ZRyde is not just about trips but about reshaping the way people move.
Challenges:
When ZRyde decided to launch their services in Canada, they had several challenges.
They knew that they wanted a seamless ride-hailing system and a reliable platform for deliveries. But achieving these goals would require the right technology.
Need for efficient and centralized operations
ZRyde wanted a platform that could handle all aspects of ride-hailing and parcel delivery, all in one place.
They needed a single ride-hailing software that could manage driver assignments, bookings, tracking, and service requests with ease.
With multiple services in one app, ZRyde required a centralized, efficient system to streamline operations without the need to switch between platforms or track everything separately.
Customer-friendly booking and payment experience
ZRyde knew that customers expect simple, smooth, and transparent booking and payment options.
To meet this need, they wanted to offer easy booking options through a mobile taxi app and a web booking feature.
On top of that, ZRyde wanted integrated payment gateways and SMS notifications to keep customers informed at each step, whether they were booking a ride or a parcel delivery.
Ensuring secure transactions and live updates was essential to build customer trust and make the service user-friendly.
Ease of use for drivers and riders
Finally, ZRyde needed a ride-hailing software that both drivers and riders could use easily. They understood that complex systems discourage users and make operations difficult.
To make a strong impression in the Canadian market, ZRyde wanted a mobile taxi app that drivers could use intuitively for navigating, receiving assignments, and managing tasks.
Similarly, they needed a straightforward taxi app for users to book and track their trips or deliveries without confusion.
Solutions
Yelowsoft provided ZRyde with exactly what they needed: a flexible, reliable, and easy-to-use software solution.
Each feature was designed to address ZRyde’s unique challenges in building a sustainable and customer-focused ride-hailing and delivery service.
All-in-one ride-hailing and delivery software
Yelowsoft’s ride-hailing software combined ride-hailing, hourly rentals, and parcel delivery into one app.
This allowed ZRyde to manage different types of requests from a single platform, which kept operations streamlined.
The admin panel gave ZRyde full control over every service, making it easy to monitor, assign, and track rides and deliveries.
With Yelowsoft’s software, ZRyde could deliver a wide range of services while keeping everything organized in one place.
Integrated booking and payment options
The ride-hailing software included web booking, payment gateways, and real-time SMS notifications.
This meant that customers could book through a taxi mobile app or a website, pay easily, and receive timely updates on their bookings.
The integrated payment gateways made transactions secure and straightforward for users, helping ZRyde deliver a professional, reliable service.
Real-time notifications also ensured that customers knew exactly what to expect, improving trust and satisfaction with every ride or delivery.
Simple design for ease of use
Yelowsoft crafted the driver app and taxi app with simplicity in mind. The driver app was intuitive, allowing drivers to navigate, accept assignments, and manage their trips without hassle.
The user app was equally straightforward, providing a smooth booking process that anyone could use right away.
This design focus made it easy for ZRyde to attract both new drivers and riders, giving them the best chance of success in a competitive market.
Results ZRyde got
Yelowsoft’s ride-hailing software helped ZRyde launch and scale their business successfully.
Here’s what ZRyde achieved with Yelowsoft:
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50% increase in daily bookings due to a seamless, easy-to-use booking system
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30% improvement in customer satisfaction because of the reliable and secure taxi mobile app
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40% boost in driver productivity with a user-friendly driver app that streamlined task management
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60% growth in reach and market visibility by offering a combined ride-hailing and delivery solution that appealed to a broad audience
What does AER VIP do to get these results?
ZRyde focused on each of their goals with Yelowsoft’s ride-hailing system to achieve strong results.
Here’s what they did:
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Leveraged Yelowsoft’s all-in-one ride-hailing software to manage bookings and deliveries in one place
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Rolled out a mobile taxi app that was easy for drivers and riders to use, making onboarding quick and effective
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Set up integrated payment gateways that allowed customers to pay securely, adding convenience and trust
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Provided real-time SMS notifications, which kept customers informed and improved overall satisfaction
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Combined multiple services like ride-hailing and parcel delivery in a single app to appeal to a wide customer base in Canada
