About Travelcab
Based in Peru, Travelcab provides reliable taxi services. It is specialized in airport transfers and taxi dispatch services.
Managing a fleet of 16 drivers, Travelcab has built a strong reputation for delivering reliable and on-time service across the region.
Their focus on service quality and convenience has made them a go-to provider of ride-hailing services.
Despite offering good service, they faced challenges in scaling efficiently. That’s when Travelcab decided to explore Yelowsoft’s taxi dispatch software to improve their operations and better serve their customers.
Challenges:
When TravelCab came to us, they were already dealing with some serious challenges.
They needed a more effective way to manage their growing operations and provide better service. Their main concerns were:
Customized pricing for each hotel partner
Travelcab had several hotel partners, and each one required different pricing for taxi services. Their previous system couldn’t offer the flexibility to set up individual prices for each hotel.
This made it hard to keep all their partners happy. Travelcab needed taxi dispatching software that could give them a way to set up unique rates for each partner.
Multi-language web booking
Travelcab wanted to reach more customers, including international travellers, but their web booking system only supported one language.
Non-Spanish speakers struggled to book rides, which made it difficult for Travelcab to expand its reach.
They needed a solution with multi-language support so every customer could book with ease.
Seamless integration with third-party tools
Handling separate tools for SMS, payments, and email was slowing down TravelCab’s processes.
Without smooth integration, these tools weren’t working together, leading to delays and miscommunication.
They needed dispatch software that could bring all these tools into one place to make operations smooth and efficient.
Limited design and feature modifications
As Travelcab grew, they needed more flexibility in their dispatch system. This includes design changes and feature updates that fit their unique business needs.
Their current software couldn’t adapt to these needs. Travelcab wanted a provider who could offer customization options to support their growth.
Training and familiarity with the system
Travelcab’s team wanted to use the system confidently in real-time operations. But they didn’t have enough training or guidance with the previous setup.
They needed a provider who could walk them through the entire system and make sure every team member knew how to handle bookings, dispatches, and customer requests.
Lack of reliable support and post-setup
After the setup phase, Travelcab struggled to get proper support for any ongoing issues.
There was no efficient way to report problems and get quick solutions.
They needed reliable after-sales support that would ensure smooth operations and quick resolutions to any concerns.
Solutions
Yelowsoft worked closely with Travelcab to deliver a taxi dispatch software solution that addressed each of their challenges effectively.
Here’s how we turned their issues into opportunities:
Customized pricing for hotel partners
Yelowsoft’s dispatch software allowed Travelcab to set up unique prices for each hotel partner.
This flexibility meant they could offer tailored pricing without any disruptions to operations.
Now, Travelcab can keep each hotel partner satisfied with personalized rates that fit their specific agreements.
Multi-language web booking system
We enabled a multi-language option on Travelcab’s web booking system.
This update made it easy for non-Spanish-speaking customers to book rides in their preferred language.
The improved accessibility helped Travelcab reach a wider audience and offer a better booking experience to international customers.
Integrated third-party tools for efficiency
Our taxi dispatch software brought SMS, payments, and emails into one integrated system.
Now, Travelcab can send instant notifications, manage secure payments, and ensure all customer communication is timely.
This integration has made their operations more efficient and has eliminated delays.
Flexible design and feature updates
At Yelowsoft, we understand that each business has unique needs.
We provided Travelcab with design modifications and feature adjustments to align with their goals.
With a flexible dispatch software system, Travelcab can now make adjustments as it grows. This sets them up for long-term success.
Hands-on training for smooth operations
We gave Travelcab’s team a thorough walkthrough of the dispatch system.
This training covered everything, from the driver app to the dispatcher panel so they can use the software confidently daily.
With a clear understanding, their team can now handle bookings and dispatch tasks easily.
Dedicated support with a Freshdesk ticketing system
To make sure Travelcab could report issues and get solutions quickly, we set them up with a Freshdesk ticketing system.
Now, if they face any issues, they can create a support ticket, and our team provides a prompt response.
This support has allowed them to resolve concerns efficiently and focus on their business.
Results Travelcab got
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With Yelowsoft’s taxi dispatch software, TravelCab transformed their operations and achieved impressive results:
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75% increase in daily trips. They now complete over 100 rides daily with the new booking system.
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60% improvement in booking speed. This is letting customers book rides faster than before.
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80% faster payment processing, providing secure and quick transactions.
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90% boost in customer satisfaction.
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50% drop in operational errors which has made dispatch processes more accurate and efficient.
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70% faster trip assignments. It has reduced customer wait times and improving real-time operations.
What does AER VIP do to get these results?
To reach these results, TravelCab took these strategic steps:
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Adopted Yelowsoft’s taxi dispatching software to allow flexible, hotel-specific pricing for enhanced partner relationships.
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Integrated a user-friendly, multi-language web booking portal to cater to diverse customer needs.
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Unified their third-party tools, including SMS and payment gateways, to improve communication and secure transactions.
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Participated in a full system training to optimize use of the taxi dispatch software and driver app.
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Streamlined ride assignments with the mobile taxi app, enabling efficient trip management for their drivers.
