About the company
Our client is a leading ride-hailing and delivery company in Canada. They offer one-stop solution for people who need transportation, hourly rentals or even parcel delivery.
Based in Canada, our client wants to make the experience for riders and drivers smoother and simpler. They want to make moving around the city easy, accessible and eco-friendly.
They believe in giving people the power to make better travel choices that connect them to their city and reduce their car dependency.
With a focus on sustainability and convenience, our client is not just about trips but wants to change the way people move.
Challenges:
When our client decided to launch their services in Canada, they had several challenges.
They knew they wanted a ride-hailing system and a delivery platform. But to achieve that they needed the right technology.
Need for efficient and centralized operations
Our client wanted a platform that could manage everything ride-hailing and parcel delivery in one place.
They needed a single ride-hailing software that could manage driver assignments, bookings, tracking and service requests.
With multiple services in one app, they needed a centralized system to streamline operations without switching between apps or tracking everything separately.
Customer-friendly booking and payment experience
They knew customers expect simple, seamless and transparent booking and payment options.
To meet this they wanted to offer easy booking through mobile taxi app and web booking feature.
On top of that, they wanted integrated payment gateways and SMS notifications to keep customers informed at every step whether booking a ride or parcel delivery.
Secure integrated payment gateways and real-time SMS notifications were a must for transparent and smooth transactions.
Ease of use for drivers and riders
Finally, they needed a ride-hailing software that both drivers and riders could use. They knew complex systems discourage users and make operations difficult.
To make a mark in the Canadian market they wanted a mobile taxi app that drivers could use to navigate, receive assignments and manage tasks.
Similarly, they needed a simple taxi app for users to book and track their trips or deliveries without confusion.
Solutions
Yelowsoft provided a flexible, reliable and easy-to-use software solution for their business.
Each feature was designed to solve their problem of building a sustainable and customer-centric ride-hailing and delivery service.
All-in-one ride-hailing and delivery software
Yelowsoft provided a ‘super app’ that combined ride-hailing, hourly rentals, and parcel delivery into one app.
This allowed them to manage different types of requests from one platform, which kept operations streamlined.
Admin panel had full control over all services. This made it easy to monitor, assign and track rides and deliveries.
With Yelowsoft’s software, they could offer multiple services and keep everything in one place.
Integrated booking and payment options
The software featured a web booking portal, payment gateways, and real-time SMS notifications.
Customers could book through the app or website, pay securely, and stay updated throughout their journey.
These features built trust and convenience and helped the company to establish a professional service.
Simple design for ease of use
Yelowsoft crafted an easy-to-use driver app and passenger app.
Drivers could navigate tasks easily while the riders had a smooth booking experience.
This intuitive approach helped the company attract new users and ensure smooth adoption of the platform.
Results
With Yelowsoft’s ride-hailing software, the company achieved:
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50% increase in daily bookings due to easy to use system
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30% increase in customer satisfaction with app
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40% increase in driver productivity with the app
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60% increase in reach and visibility in the market with the multi-service solution
How does our client achieve these results?
The company effectively utilized Yelowsoft’s ride-hailing software by:
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Managing bookings and deliveries from a single platform
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Rolling out an intuitive mobile app for drivers and riders
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Setting up secure integrated payment gateways
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Leveraging real-time SMS notifications for enhanced transparency
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Offering diverse services like ride-hailing and parcel delivery in one app
