How CEO Cabs Escaped Unstable Software And High Cost Switching to Yelowsoft

Meet the client

CEO Cabs is a leading ride-hailing and car rental company in Mumbai. They have been serving customers since 2014.

Their fleet has over 30,000 registered driver-partners. They offer local rides, corporate packages, and outstation trips. Their goal is simple: provide a seamless taxi experience.

But they hit a roadblock.

Their old system taximobility failed to keep up with their growing demands.

Bookings dropped. Operational costs soared. Customer satisfaction took a hit.

They needed a reliable solution.

And that’s when they turned to Yelowsoft.

Challenges faced by CEO Cabs

Before collaborating with Yelowsoft, CEO Cabs relied completely on TaxiMobility’s software to run their business. But things did not go as planned. They felt like they were being left behind to their competitors.

Here is what went wrong with CEO Cabs.

1. Poor Customer Support

At the time of issue using the TaxiMobility ride-hailing software, CEO Cabs could not get real-time customer support. Instead of raising the concern, support tickets went unanswered for days.

Moreover, drivers were facing disruptions, and customers were getting frustrated – all because of the lack of timely response to the ticket.

They started losing rides and revenue because no one was there to fix the problem when they needed it the most.

2. High Google Billing Costs

Their system relied heavily on Google services. But the bills kept increasing.

Every month, CEO Cabs was facing unexpected API charges that ate the majority of their profit margin.

Plus, it became tough for them to manage expenses as they were unable to predict them.

3. System Instability

The system was unable to handle the increased traffic in the peak hours as it was getting crushed with the high traffic.

The crash in the server and system resulted in:

• Drivers could not accept new rides

• Customers were facing long delays

• Riders were switching to competitors

Ultimately, CEO Cabs lost revenue because their system was not scalable.

4. No Revenue Growth

Bookings stayed flat despite high market demand. Their software lacked essential features like surge pricing and promotions, making it harder to attract riders. Instead of supporting growth, their system held them back.

Now, this is something unexpected. Despite the high market demand, bookings stayed stable and flat.

The reason behind this was that the software was lacking essential features like surge pricing and promotions. This made the situation even worse for CEO Cabs to attract riders.

CEO Cabs felt that their investment in Taxi Mobility was pushing them back instead of growing.

5. Self-Hosted System Problems

CEO Cabs bought the Taxi Mobility ride-hailing software with the source code. It means they hosted the entire software on their own in-house servers. They resulted in a nightmare for them.

They were getting frequent technical glitches which required constant maintenance.

Regular bugs and fixes were keeping them busy in solving software problems rather than of focusing on growing the ride-hailing business.

The Solution: Yelowsoft’s SaaS-Based Ride-Hailing Software

Along with the drivers and passengers, CEO Cabs too got frustrated with the software. They were looking for a game changer. And Yelowsoft helped them change the game.

See how we helped them and turned things around.

1. Seamless Migration – Zero Downtime, Zero Data Loss

With an inexperienced team, switching software can be a nightmare. But, Yelowsoft have experts holding the experience of 10+ years in helping taxi businesses with the software.

Our experts used the best migration practice and did a hassle-free migration from their old and unstable system to our powerful SaaS-based ride hailing platform.

Every ride detail, driver record, and customer profile was securely transferred.

We did it all while ensuring;

• No downtime

• No data loss

• No service interruptions

2. 24/7 Customer Support – Instant Help, No Delays

CEO Cabs now no longer have to wait for days to get a response as they used to with their previous provider.

Yelowsoft is providing dedicated 24/7 support with real-time responses while ensuring the issues are resolved in real-time.

With reliable customer support, CEO Cabs can now focus on growing their business instead of spending time and money solving software problems. Their team is finally experiencing the peace of mind they needed.

"Before Yelowsoft, getting support felt like waiting forever. Now, we get real-time responses, and issues are fixed before they even become problems. Knowing that our system is in safe hands gives us peace of mind. We’re finally able to focus on what matters—growing our business. Yelowsoft is worth every penny!"

– CEO Cabs Founder

3. Lower Operational Costs – No More Wasted Money

Yelowsoft has eliminated the hosting expenses for CEO Cabs.

We have SaaS software that requires no hosting space for taxi business owners. Plus, our built-in Google Map integration has cut unnecessary billing spikes.

This resulted in a significant drop in monthly expenses without compromising performance.

Instead of spending on infrastructure, CEO Cabs is now saving and reinvesting it into their business growth.

4. Rock-Solid System Stability – No More Downtime

A ride-hailing business needs a system that works—especially during peak hours.

Yelowsoft’s platform delivered 99.9% uptime, even during rush hour.

• ✅ No crashes

• ✅ No ride cancellations

• ✅ No lost revenue

Drivers stayed active. Customers got their rides on time. Reliability became their biggest strength.

A ride-hailing business like CEO Cabs needs a system that works all the time, especially during peak hours.

Yelowsoft ride-hailing platform did exactly what they needed. It delivered 99.9% uptime no matter the peak hours.

Since they have implemented Yelowsoft, they have experienced the following;

• No crashes

• No ride cancellations

• No lost revenue

Now, their drivers are active anytime they need to be, riders are booking rides and getting rides on time, and several other ride-hailing operations have streamlined.

With Yelowsoft, stability in the software is the new normal for them. And reliability has become their biggest strength.

5. Revenue-Boosting Features – More Bookings, Higher Profits

Yelowsoft helped CEO Cabs with an advanced ride-hailing software that has not just streamlined their operations but is also working as a go-to tool for growing in the ride-hailing industry.

Our ride-hailing software is packed with features like;

• Automated dispatch

• Surge pricing

• Promo management and more

These features are helping them to attract more customers and maximize earnings.

In addition, every feature plays an important role in increasing their ride bookings and customer retention. Their revenue is not just recovered – it’s skyrocketing.

6. Fully Managed SaaS Platform – Focus on Business, Not IT

Yelowsoft has lifted the burden of server maintenance, software updates, and security patches off CEO Cabs' shoulders.

Our fully managed SaaS ride-hailing platform eliminates tech headaches for taxi business owners.

Now, CEO Cabs can focus entirely on growing their business while we handle the technology for them.

From hosting to updates, security, and performance, we take care of everything.

With Yelowsoft, CEO Cabs no longer worries about fixing software issues. Instead, they enjoy smooth operations, improved efficiency, and more time to scale their company.

Results Achieved

• 60% reduction in operating costs

• 99.9% system uptime

• 2X growth in ride bookings

• Faster response times with 24/7 support

• Higher customer retention with new features

• Zero downtime since switching to Yelowsoft

How CEO Cabs Achieved These Results

CEO Cabs made strategic changes after adopting Yelowsoft’s SaaS-based ride-hailing solution.

• Upgraded to a Cloud-Based System: By moving to Yelowsoft’s cloud-based platform, CEO Cabs eliminated expensive server maintenance and unexpected API charges.

• Leveraged Advanced Features: With automated dispatch, surge pricing, and promotional tools, CEO Cabs increased customer demand and driver engagement.

• Implemented 24/7 Customer Support: Drivers and customers now receive prompt assistance, enhancing service quality and reducing operational hiccups.

• Focused on Business Expansion: With a stable and fully managed system, CEO Cabs could now focus on strategic growth instead of troubleshooting technical problems.

• Improved System Reliability: Yelowsoft’s platform provided 99.9% uptime, ensuring CEO Cabs’ operations never faced downtime.

• Enhanced Data-Driven Decision Making: With real-time analytics and reports, CEO Cabs made informed business decisions. They tracked ride performance, optimized pricing, and improved driver incentives to boost overall efficiency.