About Epic DMC
Epic DMC is the leading private airport transfer service provider in Puerto Vallarta and Riviera Nayarit, Mexico.
With over 35 years of experience in the travel and tourism industry, Epic has organized tailored travel services for over 200,000 visitors from around the world.
As an award-winning Destination Management Company (DMC), they have become a trusted name in the airport transfer space.
But despite their stellar reputation, Epic struggled with key operational challenges that were holding them back.
Challenges:
Epic struggled with an outdated booking process that relied heavily on manual methods like Google Sheets. Moreover, it had overall 6 major challenges mentioned below.
Difficulty in getting bookings
Epic struggled to get bookings easily. Their system wasn’t set up to handle customer requests efficiently. This caused delays and frustration for both the company and its customers. It was hard to manage the flow of ride requests.
Managing bookings in Google sheets
Epic was using Google Sheets to manage all their bookings. This manual method led to mistakes and made it difficult to keep track of everything. The lack of automation made the process slow and disorganized.
Difficulty tracking flight status
Tracking flight statuses was a big challenge. Without real-time updates, drivers often had to wait long hours at the airport. This was inefficient and cost the company time and money. Drivers had no way to know if a flight was delayed.
Difficulty in keeping records
Maintaining accurate records was tough for Epic. They didn’t have a system that could automatically store and organize booking information. This led to confusion and made it difficult to manage their operations smoothly.
Unable to track driver availability
Epic found it hard to track driver availability in real time. They needed a clear way to know which drivers were available for rides. This made it harder to assign rides quickly and efficiently, leading to delays and missed opportunities.
No digital platform for booking
Epic had no digital platform where customers could book rides directly. Without a website or app, they missed out on potential customers who preferred online booking. This limited their ability to scale and reach a wider audience.
Trusting Yelowsoft and Its airport taxi dispatch platform
Epic needed a complete transformation. They wanted to modernize their booking and operational processes to better serve their clients. That’s where Yelowsoft came in with an integrated taxi dispatch solution.
Here’s how we helped Epic:
Integrated web booking portal for global reach
To address the cab booking difficulty, we integrated a web booking portal for Epic DMC.
We have transformed the static website into a web booking portal which is an easy-to-use platform for their customers.
Their customers can book the rides directly from the website online. This platform now allows Epic to move beyond local bookings and serve a broader and global audience.
The system automatically updates in real time and makes sure the bookings are accurate and confirmed right away.
Implemented an automated booking system
Instead of using Google Sheets, we integrated an automated booking system. This eliminated the manual work of tracking bookings in spreadsheets.
Now, everything is stored and managed digitally. The automation has reduced the errors and is saving Epic a lot of time.
Integrated real-time flight tracking tool
To address the issue of drivers waiting too long at airports, we integrated a real time flight tracking tool with the driver app and the admin panel.
This tool gives real-time flight updates, so drivers can adjust their schedules based on actual flight arrival times. This not only saves time but also improves overall efficiency.
Centralized record management
We provided a centralized system for managing all records. This made it easier for Epic to track and organize bookings, driver details, and customer information.
With everything stored in one place, Epic can now access and manage data without confusion or delays.
Driver application for better management
We provided a driver application that lets their drivers manage their schedules and update their availability.
This tool also helps dispatchers assign rides quickly and keeps all ride details stored in one place. Everything is now organized and no bookings are missed.
White-label user app for easy booking
Finally, we created a white-label user app and helped Epic launch it on both the stores - Play Store and App Store.
Customers can now book rides directly from their smartphones with just a few taps.
This digital platform gives Epic a professional look and makes booking convenient for their customers.
It also helped them reach more customers who prefer to book through apps.
Results Epic got
The impact of Yelowsoft’s platform was immediate and measurable.
Epic saw:
- 200% increase in online bookings
- 85% improvement in driver response times
- 95% decrease in booking errors as Google Sheets were replaced by the fully integrated digital platform.
- 50% reduction in driver wait times at airports due to the flight tracking tool.
How Epic achieve these results?
Epic embraced Yelowsoft’s platform fully by:
- Shifting all their manual processes to the digital platform (airport taxi dispatch platform).
- Training their drivers on using the driver application for real-time updates.
- Promoting the new web booking system to expand their customer base beyond Mexico.
- Developed a passenger app on their own brand name in just 3 weeks and launched on App Store and Play Store.
