The taxi, limo, and ride-hailing industries face many challenges daily.
Challenges that directly have an impact on their efficiency and customer satisfaction. Some challengers may even impact their revenues.
From handling fleets to optimizing routes to managing fluctuating booking demand, these businesses are always searching for processes to enhance their operations.
Conventional processes with a lot of manual efforts, more often than not create problems rather than offering solutions.
By following these outdated traditional methods, businesses are only left with inefficiencies and frustrated customers.
This is where “Yelowsoft” plays its part – a powerful taxi dispatch software created specifically to tackle the pain points of businesses.
Yelowsoft is power-packed with a lot of useful features that help businesses.
It helps businesses to:
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Streamline dispatch operations
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Manage fleet more effectively
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Improve driver performance
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Enhance customer satisfaction
Apart from this Yelowsoft also has a lot of other benefits as well.
Let's see over the years what impact Yelowsoft has had on the taxi, limo, and ride-hailing businesses that have opted to use it to boost operational efficiency.
1.SK Taxi
SK Taxi was established in 2015 in Sulaymaniah, Iraq. Along with transporting people, it also offers delivery services. From food to items that are essential in daily routine, SK Taxi delivers it all. Over the years, SK Taxi has transformed into a platform that transports people and delivers things in ever-expanding ways.
Challenges faced:
SK Taxi faced a lot of issues, even though they had an automated solution in place for their help. They bought a solution with the source code and deployed it in their own environment. But they lacked the technical expertise.
Getting technical support was costing them extra price, and even then they were not getting the desired results. With the automated solution they had, they were unable to improve their performance and scale. The support they got was also very weak.
How Yelowsoft helped:
By implementing Yelowsoft’s automated dispatch system, SK Taxi was able to streamline its operations. From taxi dispatch to grocery delivery, SK Taxi got it all they wished for in Yelowsoft.
Yelowsoft, a feature-rich SaaS solution provided them with reliable support, scalability to meet ever-evolving demand, and a stable system to get better results.
Outcome:
SK Taxi has seen sharp and fast growth in its operational efficiency. They were also able to minimize customer complaints and improve customer satisfaction. From dispatching just 15 rides a day, they started to dispatch 150 rides in a day and 5000+ rides in a month after the implementation of Yelowsoft.
These were the numbers that SK Taxi desired and Yelowsoft helped them achieve that magical numbers. Since they partnered with Yelowsoft, they only experienced great results and we will make sure this graph moves upwards only.
2. Click To Go
Click To Go (operating in Mexico) is a steadily expanding ride-hailing service for urban commuters. The platform operates as a bridge between the driving partners and users via a mobile app. In addition to ride-hailing services, Click To Go enables users to order supermarket essentials, enjoy instant food deliveries from restaurants, and access a variety of other convenient services.
Challenges faced:
Even though Click To Go was effectively operating its ride-hailing services, they were finding it hard to enter the increasingly evolving food delivery market. They also aimed to provide both ride-hailing and food delivery services within the same app. But were unable to do so effectively.
How Yelowsoft helped:
This is where the all-in-one super app of Yelowsoft came into action. The super app allowed Click To Go to offer multiple services to its customers as the app consisted of advanced technologies and features. This way, they tackled two issues with one solution.
The first issue of entering the food delivery market and the second issue being customers not able to access both services from the same app. Yelowsoft also helped them by offering them multi-lingual support. As, Click To Go is based in Mexico, it wanted Spanish language support to help its drivers use the app in the local language.
Outcome:
As a result, with the help of Yelowsoft, Click To Go successfully entered the food delivery market. Yelowsoft’s Super App turned out to be a huge success for the Click To Go food delivery service. Apart from helping Click To Go successfully enter the food delivery market, Yelowsoft also helped them to increase their ride-hailing profits.
3. Travee
Travee, a premier ride-sharing app from the Caribbean Islands, offers exceptional ride-booking services for taxis, private cars, and fleet operators. Its main focus is to offer hassle-free ride- hailing services to its customers and ensure safe and secure transport.
Challenges faced:
Travee already had a solution when they approached us. However, they were not happy with the results, as the previous solution was not able to manage the business expansion challenges.
Not just that, they also faced other issues such as the ineffectiveness of the system, lack of expertise in system modification, and lack of proper maintenance. As a result, they faced a lot of challenges in managing their daily rides.
How Yelowsoft helped:
Starting by understanding Travee’s business model, we came to the conclusion that it was more of a taxi dispatch system than a taxi booking system. They wanted advanced software to automate their current operations.
Yelowsoft’s advanced taxi dispatch software was the perfect fit for them, as we helped them streamline their operations and also automate them seamlessly. Yelowsoft’s state-of-the-art features also helped Travee to get more ride requests than ever.
With Yelowsoft’s advanced scheduling and dispatching features, Travee was able to automate many of its operations. The system allowed for better coordination between the fleet, drivers, and customers, providing real-time updates on vehicle status and estimated arrival times.
Outcome:
The implementation of Yelowsoft significantly improved Travee’s operational efficiency. With the help of Yelowsoft, they were able to maintain their reputation as a premier taxi booking company in the Caribbean islands. After integrating Yelowsoft into its operations, Travee received 10,121 ride requests over the time span of six months.
Conclusion
Yelowsoft’s fleet management software has proven to be a game-changer for taxi, limo, and ride-hailing businesses. It has offered effective solutions to common industry pain points. From offering reliable support to offering advanced scheduling, Yelowsoft has helped businesses like SK Taxi, Click To Go, Travee, and many more to streamline their operations. With Yelowsoft, taxi, limo, and ride-hailing businesses can thrive in this competitive and fast-paced market.
