Running a taxi business comes with its own set of challenges. SK Taxi, based in South Kurdistan, faced many of them.
SK Taxi could only handle 15 rides a day and could not figure out how to scale.
They were already using software that was unreliable. Plus, the cost of the software was too high. It seemed like sitting in a Ferrari with no tyre and fuel – meaning growth wasn’t possible.
But everything changed when they switched to Yelowsoft.
In this blog, you will find how Yelowsoft helped SK Taxi transform its business from struggling with just a handful of rides to thriving with over 5000 rides a month.
Curious to know the “how”, ha?
Let’s explore it together.
The struggles SK Taxi faced: Why growth felt impossible
Before SK Taxi partnered with Yelowsoft, they were already using taxi dispatch software to operate their business.
However, the software instead of becoming a boon became a bane. Despite having the taxi dispatch software, they were facing several problems that made it impossible for them to grow.
Let’s take a closer look one by one at the challenges they were dealing with.
Unreliable software support
SK Taxi was using dispatch software that let them down time after time.
They couldn’t rely on this taxi dispatch software to work when they needed it most.
The technical support of the software provider was slow and several times it was a ‘no-show’ just like drivers often do ‘no show’ with the passengers.
SK Taxi told one of our team members that every time when something went wrong with the software, they had to wait for days. And sometimes even weeks to get a solution.
Think as if you are trying to run a business where your customers can’t book rides when they want to.
Your drivers are missing out on trips. The system is always down. And the stress level of the drivers was always high. This is what SK Taxi was going through till they had this old software.
Rising costs without returns
This was the second challenge SK Taxi was facing.
Every business wants to see a return on their investment, right?
But SK Taxi wasn’t seeing that. They were pouring money into their old software, paying high fees for Google APIs, and the costs kept rising.
Even though they were spending more, their business wasn’t growing.
Their expenses kept increasing. But their revenue stayed the same. They felt stuck.
Are you tired of paying high software costs and seeing no growth?
Read more about: how Yelowsoft can help you cut costs and grow your business
System crashes during peak times
The busiest times of the day should be when a taxi business makes the most money.
But for SK Taxi, it was the most frustrating part of their day.
Whenever demand spiked, their system would crash.
- Their customers couldn’t book rides
- Drivers couldn’t get requests
SK Taxi was losing out on a lot of business.
They needed a solution that could handle the load, especially during peak hours.
Limited revenue streams
Another problem SK Taxi faced was the inability to expand its services. They could only offer taxi rides.
Meanwhile, the demand for delivery services like food and groceries was rising.
But SK Taxi had no way to tap into that market.
They were stuck offering one service while other companies were branching out and growing faster.
Expensive physical servers
SK Taxi was still maintaining its own physical servers. It was expensive to buy new hardware.
It took a lot of time to set everything up. Plus, they needed IT support just to keep things running.
Scaling up would mean even more investment.
It was clear that their old way of doing things wasn’t going to help them grow.
How Yelowsoft helped SK Taxi turn its business around
SK Taxi knew they needed a change. They needed more than just a simple fix.
They needed a partner that could help them grow. And that’s when they found Yelowsoft.
Yelowsoft’s all-in-one taxi dispatch solution
Yelowsoft offered SK Taxi a complete cloud-based taxi dispatch solution. It wasn’t just about handling taxi bookings anymore.
Yelowsoft’s white-label taxi booking platform could do much more.
It allowed SK Taxi to manage both taxi services and delivery services like food and groceries.
This flexibility changed the game. Now, SK Taxi could tap into new revenue streams and grow beyond just offering taxi rides.
A multilingual interface to reach more customers
South Kurdistan is home to a diverse population. Many people speak different languages.
Yelowsoft provided SK Taxi with a multilingual interface that supported English, Kurdish, and Arabic.
This meant that SK Taxi could serve more customers in their preferred language.
This feature of the taxi booking app made it easier for its customers to use the app. It also improved their overall experience.
24/7 technical support
One of SK Taxi’s biggest pain points with their old software was the lack of support.
With Yelowsoft, that changed. Yelowsoft provided them with 24/7 technical support. Whenever there was an issue, it was fixed right away.
No more waiting for days or weeks. SK Taxi is now relying on a system that works when they need it the most.
Read More: Find out how Yelowsoft’s support helps taxi companies stay online
Scalable cloud infrastructure
Instead of dealing with physical servers, SK Taxi moved to Yelowsoft’s cloud-based taxi management platform.
This was a game-changer for them. The cloud infrastructure has the power to handle increased demand during peak times without crashing.
And it is handling it now too. SK Taxi does not have to worry about scaling.
The system automatically adjusted to meet demand. SK Taxi is now able to handle more customers quite easily as its business grows.
New revenue streams with delivery services
Yelowsoft is not just about taxi bookings. It has delivery software solutions that help SK Taxi offer delivery services for food, groceries, and even medicine.
With this combo, SK Taxi has opened up new revenue streams.
SK Taxi’s customers can now use the same app to book rides and place delivery orders. This has made SK Taxi’s business more versatile and helped them bring in more income.
The benefits: How SK Taxi’s business transformed
After switching to Yelowsoft, SK Taxi saw their business grow in ways they never thought possible.
Let’s look at the specific benefits they experienced.
Rides grew from 15 a day to over 5000 a Month
One of the biggest changes SK Taxi experienced was the increase in the number of rides.
SK Taxi went from managing just 15 rides a day to handling over 5000 rides every month.
This growth was possible because Yelowsoft’s taxi dispatch system was reliable and scalable. In other words – far more better and reliable than the one they were using.
More rides mean more revenue. And for SK Taxi, handling 5000+ rides a month means they could finally grow their business the way they wanted.
Diversified income with delivery services
Offering delivery services with the help of an integrated delivery feature in the taxi software was a major boost for SK Taxi.
They no longer had to rely solely on taxi bookings. With delivery services, they have tapped into new markets.
This diversification has helped reduce risk and increased their income.
Now, SK Taxi is serving more customers and offering more value.
Better customer and driver satisfaction
These words were shared by the SK Taxi owner over the call with one of our sales team members.
Yelowsoft’s dispatch system made life easier for both customers and drivers.
The app was simple to use and our customers always count on it to work.
Drivers are now able to accept rides or deliveries without worrying about downtime.
I am happy to say that this has resulted in higher customer satisfaction and more loyalty.
Our drivers are not happy and this happy environment is leading to better service overall.
Lower costs with cloud-based servers
By switching to Yelowsoft’s cloud-based infrastructure, SK Taxi saved a lot of money. And they are still saving it.
Unlike the earlier software, they no longer have to maintain physical servers or pay for expensive IT support. Our cloud-based software is taking care of everything.
This scalable infrastructure has allowed SK Taxi to reduce operational costs while still growing its business.
Minimal downtime with 24/7 support
With Yelowsoft’s round-the-clock technical support, SK Taxi experienced very little downtime.
The issues were and are still getting solved up as soon SK Taxi raise a ticket in the system.
This means SK Taxi is now able to run its business smoothly, even during busy times.
Customers stayed happy then and now too. Drivers love to stay on the road which results in better and on-time service.
Conclusion
SK Taxi’s journey from 15 rides a day to over 5000 rides a month is proof of what the right software can do. Yelowsoft didn’t just offer a dispatch system. It gave SK Taxi a solution that helped them grow, diversify, and succeed.
If you’re facing challenges in your taxi business—whether it’s unreliable software, high costs, or trouble scaling—Yelowsoft could be the answer.
It’s time to stop struggling and start growing.
